Refund policy
At Resin Glow, we are committed to delivering products in excellent condition. We accept returns only for verified manufacturing defects or damage caused during shipping. Please review our return and refund policy before placing your order.
Return Eligibility
We only accept return requests for the following reasons:
- Manufacturing defects: Products with confirmed defects caused during the manufacturing process.
- Shipping damage: Products that arrive broken or damaged during transportation.
All return requests must be submitted within 14 calendar days of the delivery date.
Returns are subject to review and approval based on the information and evidence provided.
14-Day Return Window
You have 14 calendar days from the date your order is delivered to report a manufacturing defect or shipping damage and request a return.
Requests submitted after the 14-day period are not eligible under our voluntary return policy, except where required by applicable law.
No Exchanges or Replacements
Resin Glow does not offer exchanges or replacement products under this policy.
We do not exchange products for different sizes, colors, styles, or designs.
For approved manufacturing defects or shipping damage claims, we provide a refund only, rather than an exchange or replacement, subject to applicable consumer rights.
Non-Returnable Items
We do not accept returns for:
- Change of mind or buyer's remorse.
- Incorrect size, color, or product option selected by the customer.
- Personal preferences or dissatisfaction unrelated to a manufacturing defect.
- Damage caused by misuse, accidents, improper handling, or normal wear and tear after delivery.
- Minor natural variations in resin color, bubbles, or wood grain that are not manufacturing defects.
- Custom or personalized products without manufacturing defects or shipping damage.
- Gift cards and final-sale items, except where required by law.
How to Request a Return
If your item arrives with a manufacturing defect or shipping damage, please follow these steps:
- Contact support@resinglow.shop within 14 days of delivery.
- Provide your order number, a description of the issue, and clear photos or a short video showing the defect or damage.
- For shipping damage, please include photos of the outer packaging and shipping label, if available.
- Our customer support team will review your request and provide return instructions if your claim is approved.
Do not send any products back without receiving return authorization from our support team.
Return Shipping Costs
For approved returns involving manufacturing defects or shipping damage, Resin Glow will cover the required return shipping costs.
If a physical return is necessary, we will provide a prepaid return shipping label or arrange reimbursement for approved tracked return shipping.
In some cases, we may approve a refund without requiring the damaged or defective product to be returned.
Refunds
Once your claim has been reviewed and approved, a refund will be issued to your original payment method within 14 days of approval.
Additional processing time may be required by your bank, credit card provider, or payment processor before the refund appears in your account.
We do not provide product exchanges, store-credit substitutions, or replacement products under this policy.
Order Cancellations
For made-to-order products, cancellation requests may be accepted for a full refund before production begins.
Once production has started, cancellation may no longer be possible.
Please contact our support team as soon as possible if you need to request a cancellation.
Consumer Rights
This policy does not limit or exclude any mandatory rights or remedies available to customers under applicable consumer protection laws.
Contact Information
For return or refund inquiries, please contact:
Resin Glow
Operated by TTP ECOM LLC
Business Address:
1209 Mountain Road Pl NE STE R
Albuquerque, NM 87110
United States
Ship-From Address:
501 W Blue Bell Rd
Brenham, TX 77833
United States
Email: support@resinglow.shop